1. Introduction

EK Disposal Services LLC ("EK Disposal," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, ekdisposalservices.com (the "Website"), and when you use our dumpster rental and waste disposal services.

This Website was designed, developed, and is hosted by Heartland Digital Studio, a veteran-owned digital agency based in Alma, Michigan (heartlanddigitalstudio.com), using the GoHighLevel platform.

Please read this Privacy Policy carefully. By accessing or using our Website, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Website.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the Website. You are encouraged to periodically review this Privacy Policy to stay informed of updates. Your continued use of the Website after any modifications to this Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

2. Information We Collect

We collect information about you in various ways when you use our Website and services. The information we collect can be categorized as follows:

2.1 Personal Information You Provide to Us

We collect personal information that you voluntarily provide to us when you:

Request a quote or estimate for services

Fill out contact forms or inquiry forms on the Website

Schedule a dumpster rental or waste disposal service

Communicate with us via email, phone, text message, or other means

Subscribe to our newsletter or marketing communications

Respond to surveys or questionnaires

Participate in promotions, contests, or sweepstakes

Provide feedback, testimonials, or reviews

Apply for employment or business opportunities

Report a problem with the Website or our services

The types of personal information we may collect include:

Contact Information:

Full name (first and last name)

Email address

Phone number (mobile and/or landline)

Mailing address (street address, city, state, ZIP code)

Business name and business contact information (if applicable)

Service-Related Information:

Project details and service requirements

Delivery and pickup locations and addresses

Preferred service dates and times

Type and amount of waste or debris

Special instructions or access information

Billing and payment information (processed through third-party payment processors)

Service history and account information

Communication Information:

Any information contained in communications you send to us

Records and copies of your correspondence with us

Your responses to surveys, questionnaires, or feedback requests

Other Information:

Any other information you choose to provide to us directly

2.2 Information Automatically Collected

When you access and use the Website, we may automatically collect certain information about your device and usage patterns, including:

Device and Browser Information:

Internet Protocol (IP) address

Browser type and version

Device type (computer, tablet, smartphone)

Operating system and version

Unique device identifiers

Mobile network information

Usage Information:

Pages you visit on our Website

Date and time of your visits

Time spent on pages

Links you click

Referring/exit pages and URLs

Search terms you use on the Website

Download activity

Location Information:

General geographic location based on your IP address

Precise location data (only if you grant permission through your device settings)

Technical Information:

Browser settings and preferences

Screen resolution

Time zone settings

Plug-ins and software installed

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing activities on our Website. For detailed information about the cookies we use and your choices regarding cookies, please see Section 7 of this Privacy Policy.

2.4 Information from Third-Party Sources

We may receive information about you from third-party sources, including:

Business Partners:

Lead generation services

Marketing partners and affiliates

Referral sources

Social Media Platforms:

Information from social media platforms when you interact with our social media pages or use social media features on the Website

Profile information made publicly available through social media platforms

Data Enrichment Services:

Demographic information

Professional information

Verification services to validate information you provide

Public Sources:

Publicly available information from government databases

Public records and registries

Analytics Providers:

Website analytics providers (such as Google Analytics)

Marketing analytics platforms

We may combine information we receive from third-party sources with information we collect directly from you to enhance our ability to serve you, provide relevant services and communications, and improve our Website and services.

2.5 Information We Do Not Collect

Unless you voluntarily provide it to us, we do not collect:

Social Security numbers

Driver's license numbers

Financial account numbers (credit cards are processed by third-party payment processors and we do not store complete card numbers)

Passwords or security credentials for other websites

Sensitive personal information such as health information, religious beliefs, or political affiliations

We do not knowingly collect personal information from children under the age of 13. See Section 12 for more information about children's privacy.

3. How We Use Your Information

We use the information we collect for various business and operational purposes, including:

3.1 Providing and Managing Services

Processing and fulfilling service requests for dumpster rentals and waste disposal

Scheduling deliveries, pickups, and service appointments

Communicating with you about your service requests, bookings, and account

Providing customer support and responding to your inquiries

Processing payments and maintaining billing records (in conjunction with third-party payment processors)

Managing customer relationships and service quality

Maintaining records of our business transactions

3.2 Improving and Developing Our Website and Services

Operating, maintaining, and improving the Website and its functionality

Analyzing how users interact with the Website to enhance user experience

Identifying and fixing technical issues and bugs

Developing new features, services, and offerings

Conducting research and analytics to understand user preferences and trends

Testing and implementing new technologies and processes

3.3 Marketing and Communications

Sending you promotional materials, special offers, and newsletters (with your consent where required)

Informing you about new services, features, or updates

Conducting marketing campaigns and measuring their effectiveness

Personalizing marketing messages based on your interests and preferences

Retargeting and remarketing activities

Managing your communication preferences

You can opt out of marketing communications at any time by following the unsubscribe instructions in our emails, adjusting your communication preferences, or contacting us directly.

3.4 Business Operations and Administration

Managing our business operations and internal processes

Maintaining business records and documentation

Conducting internal audits and quality assurance

Managing vendor and supplier relationships

Processing employment applications and managing human resources functions

Facilitating corporate transactions such as mergers, acquisitions, or asset sales

3.5 Legal Compliance and Protection

Complying with applicable laws, regulations, and legal processes

Responding to lawful requests from public authorities, including law enforcement and regulatory agencies

Enforcing our Terms and Conditions and other policies

Protecting our rights, property, and safety, and the rights, property, and safety of our users and others

Preventing, detecting, and investigating fraud, security breaches, and potentially illegal activities

Resolving disputes and enforcing agreements

Complying with environmental regulations and waste disposal requirements

3.6 Analytics and Performance Measurement

Analyzing Website traffic, user behavior, and usage patterns

Measuring the effectiveness of our marketing campaigns

Understanding demographic trends and customer preferences

Benchmarking our performance against industry standards

Generating aggregated, anonymized statistical information

3.7 Communication and Engagement

Responding to your questions, comments, and feedback

Conducting surveys and soliciting feedback to improve our services

Sending you service-related announcements and updates

Notifying you of changes to our policies, terms, or services

Engaging with you on social media platforms

3.8 Personalization

Customizing your experience on the Website

Providing personalized content, recommendations, and offers

Remembering your preferences and settings

Tailoring our communications to your interests

We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason that is compatible with the original purpose. If we need to use your personal information for an unrelated purpose, we will notify you and explain the legal basis that allows us to do so.

4. How We Share Your Information

We may share your information with third parties in the following circumstances:

4.1 Service Providers and Business Partners

We may share your information with third-party service providers and business partners who perform services on our behalf or help us operate our business, including:

Website and Technology Services:

Heartland Digital Studio (website design, development, and maintenance)

GoHighLevel (website hosting and CRM platform)

Web hosting and server providers

Content delivery networks (CDNs)

Cloud storage providers

IT service providers and technical support

Marketing and Communications:

Email service providers (for sending newsletters and marketing communications)

SMS/text messaging services

Marketing automation platforms

Advertising networks and partners

Social media platforms

Marketing analytics providers

Customer relationship management (CRM) systems

Payment Processing:

Payment processors and gateways

Fraud prevention services

Billing and invoicing platforms

Business Operations:

Scheduling and appointment management systems

Customer support platforms

Survey and feedback tools

Analytics providers (such as Google Analytics)

Data backup and security services

Professional Services:

Legal counsel and advisors

Accountants and financial advisors

Business consultants

Insurance providers

These service providers are contractually obligated to use your personal information only for the purpose of providing services to us and are required to protect your information in accordance with our standards and applicable laws.

4.2 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, dissolution, or sale of some or all of our assets, your information may be transferred to the acquiring entity or successor organization. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.

If such a transfer occurs, the acquiring entity will be required to use your personal information in a manner consistent with this Privacy Policy unless you consent otherwise.

4.3 Legal Requirements and Protection

We may disclose your information when we believe in good faith that disclosure is necessary to:

Comply with applicable laws, regulations, legal processes, or enforceable governmental requests

Respond to lawful requests from public authorities, including to meet national security or law enforcement requirements

Enforce our Terms and Conditions and other agreements and policies

Protect and defend our rights, property, or safety, or the rights, property, or safety of others

Prevent or investigate possible wrongdoing, fraud, or security breaches

Protect against legal liability

Comply with environmental and waste disposal regulations

4.4 With Your Consent

We may share your information with third parties when you have given us your explicit consent to do so. For example:

Sharing testimonials or reviews you provide (with your permission)

Sharing information with partners for joint marketing initiatives (with your opt-in consent)

Any other purpose disclosed to you at the time of collection with your consent

4.5 Aggregated and De-Identified Information

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you with third parties for various purposes, including:

Industry research and analysis

Marketing and advertising insights

Business intelligence and reporting

Benchmarking and statistical analysis

This information does not identify individual users and is not considered personal information.

4.6 Social Media and Third-Party Integrations

If you choose to interact with social media features on our Website (such as sharing content or connecting your social media account), information about your activities on the Website may be shared with the social media platform in accordance with their privacy policies.

4.7 Information We Do Not Sell

We do not sell your personal information to third parties for their marketing purposes. While we may share information with service providers and partners as described above, we do not sell, rent, or trade your personal information to unaffiliated third parties for monetary or other valuable consideration.

If our practices change in the future, we will update this Privacy Policy and provide you with appropriate notice and choice regarding such changes.

5. Third-Party Websites and Services

5.1 Links to Third-Party Websites

Our Website may contain links to third-party websites, applications, and services that are not owned or controlled by EK Disposal Services LLC or Heartland Digital Studio. This Privacy Policy applies only to our Website and does not apply to any third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites. When you click on a link to a third-party website, you will be subject to that website's privacy policy and terms of use. We strongly encourage you to read the privacy policies of any third-party websites you visit.

The inclusion of any link does not imply endorsement by us of the third-party website or any association with its operators.

5.2 Third-Party Services and Integrations

Our Website and business operations utilize various third-party services and platforms, including:

GoHighLevel Platform: The Website is hosted on the GoHighLevel platform, which provides website hosting, CRM functionality, and marketing automation services. GoHighLevel's collection and use of information is governed by their privacy policy, which can be found at their website.

Google Services: We use various Google services, including Google Analytics for website analytics, Google Ads for advertising, and potentially other Google services. Google's privacy practices are governed by the Google Privacy Policy, available at https://policies.google.com/privacy.

Social Media Platforms: We maintain presence on social media platforms such as Facebook, Instagram, Twitter/X, LinkedIn, and others. These platforms have their own privacy policies governing how they collect and use information.

Payment Processors: When you make payments for our services, your payment information is processed by third-party payment processors. We do not directly collect or store complete payment card information. Payment processors have their own privacy policies governing their handling of your payment information.

Email and Communication Services: We use third-party email service providers and communication platforms to send emails, text messages, and other communications. These providers have access to contact information necessary to deliver these communications.

5.3 Third-Party Analytics and Advertising

We use third-party analytics and advertising services to help us understand how users interact with our Website and to deliver relevant advertising. These services may use cookies, web beacons, and other tracking technologies to collect information about your use of our Website and other websites.

For more information about how to opt out of interest-based advertising, see Section 9 (Your Privacy Rights and Choices).

5.4 Social Media Features

Our Website may include social media features and widgets (such as the Facebook "Like" button, "Share" buttons, or interactive mini-programs). These features may collect your IP address, information about which page you are visiting on our Website, and may set a cookie to enable the feature to function properly.

Social media features and widgets are either hosted by a third party or hosted directly on our Website. Your interactions with these features are governed by the privacy policy of the company providing the feature.

6. Data Security

6.1 Security Measures

We take the security of your personal information seriously and have implemented reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction.

Our security measures include:

Technical Safeguards:

Encryption of data in transit using SSL/TLS (Secure Socket Layer/Transport Layer Security) technology

Secure data storage with restricted access

Regular security assessments and vulnerability testing

Firewalls and intrusion detection systems

Secure authentication and access controls

Regular software updates and security patches

Administrative Safeguards:

Employee training on data privacy and security best practices

Confidentiality agreements with employees and service providers

Access controls limiting employee access to personal information on a need-to-know basis

Background checks for employees with access to sensitive information (where permitted by law)

Incident response procedures

Physical Safeguards:

Controlled access to facilities where personal information is stored

Secure disposal of physical documents containing personal information

6.2 Third-Party Security

We carefully select third-party service providers and require them to maintain appropriate security measures to protect your information. However, we cannot guarantee the security practices of third-party service providers or the security of information transmitted through third-party networks.

6.3 Data Retention and Security

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

6.4 Limitations of Security

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. Despite our reasonable efforts, we cannot guarantee absolute security of your information.

The security of your information also depends on you. Where we have given you (or where you have chosen) a password or other credentials for access to certain parts of our Website, you are responsible for keeping this information confidential. You should not share your passwords or credentials with anyone.

6.5 Data Breach Notification

In the event of a data breach that affects your personal information, we will notify you and any applicable regulators as required by applicable law. The notification will include information about the breach, the type of information affected, steps we are taking to address the breach, and recommendations for steps you can take to protect yourself.

6.6 Reporting Security Issues

If you discover a security vulnerability or have concerns about the security of our Website, please contact us immediately using the contact information provided in Section 15. We appreciate responsible disclosure and will work to address legitimate security concerns promptly.

7. Cookies and Tracking Technologies

7.1 What Are Cookies

Cookies are small text files that are placed on your device (computer, smartphone, tablet) when you visit a website. Cookies allow the website to recognize your device and remember information about your visit, such as your preferences and browsing history.

We use cookies and similar tracking technologies (collectively referred to as "cookies") to collect information about your use of our Website and to enhance your experience.

7.2 Types of Cookies We Use

Essential Cookies: These cookies are necessary for the Website to function properly and cannot be disabled in our systems. They are usually set in response to actions you take, such as setting your privacy preferences, logging in, or filling out forms. Without these cookies, some services you have requested cannot be provided.

Functionality Cookies: These cookies enable the Website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we use on our pages. These cookies remember your preferences and choices (such as language preference or region) to provide a more personalized experience.

Analytics and Performance Cookies: These cookies help us understand how visitors interact with our Website by collecting and reporting information anonymously. They allow us to count visits and traffic sources, measure and improve the performance of our Website, and identify which pages are most and least popular. All information collected by these cookies is aggregated and therefore anonymous.

Marketing and Advertising Cookies: These cookies are used to deliver advertisements more relevant to you and your interests. They may be set by us or by third-party advertising partners. They track your browsing activity across different websites and build a profile of your interests. They may also limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns.

Social Media Cookies: These cookies are set by social media services that we have integrated into our Website (such as Facebook, Twitter, LinkedIn) to enable you to share content with your friends and networks. These cookies may track your browser across other websites and build a profile of your interests, which may impact the content and messages you see on other websites.

7.3 How We Use Cookies

We use cookies for the following purposes:

Authentication: To recognize you when you return to our Website and remember your preferences

Security: To protect your information and detect fraud or abuse

Performance: To analyze how our Website is performing and identify areas for improvement

Functionality: To provide features such as contact forms, quote requests, and other interactive elements

Analytics: To understand how visitors use our Website, which pages they visit, and how long they stay

Marketing: To deliver relevant advertisements and measure the effectiveness of our marketing campaigns

Personalization: To customize your experience based on your preferences and past interactions

7.4 Third-Party Cookies

In addition to our own cookies, we use various third-party cookies from service providers such as:

Google Analytics: Tracks website usage and provides analytics reports

Google Ads: Delivers targeted advertising and tracks campaign performance

Facebook Pixel: Tracks conversions from Facebook ads and builds targeted audiences

GoHighLevel: Provides website functionality, CRM capabilities, and marketing automation

Other marketing, advertising, and analytics platforms

These third parties may use cookies to collect information about your online activities across different websites over time. We do not control these third-party cookies, and their use is governed by the privacy policies of these third parties.

7.5 Your Cookie Choices

Most web browsers are set to accept cookies by default. You have several options for managing cookies:

Browser Settings: You can set your browser to refuse all cookies, accept only certain cookies, or notify you when a cookie is being sent. Each browser is different, so check your browser's "Help" menu to learn how to change your cookie preferences.

Please note that if you choose to disable cookies, some features of our Website may not function properly, and your experience may be affected.

Opt-Out Tools: You can opt out of certain third-party cookies using industry opt-out tools:

Network Advertising Initiative (NAI): http://www.networkadvertising.org/choices/

Digital Advertising Alliance (DAA): http://www.aboutads.info/choices/

European Interactive Digital Advertising Alliance (EDAA): http://www.youronlinechoices.eu/

Google Analytics: To opt out of Google Analytics tracking, you can install the Google Analytics Opt-out Browser Add-on: https://tools.google.com/dlpage/gaoptout

Do Not Track Signals: Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activities tracked. Currently, there is no universal standard for how DNT signals should be interpreted. Our Website does not currently respond to DNT signals, but you can use the opt-out methods described above to manage your cookie preferences.

7.6 Mobile Device Identifiers

When you access our Website through a mobile device, we may collect unique device identifiers and other information about your mobile device. You can limit this collection through your device settings:

iOS Devices: Settings > Privacy > Advertising > Limit Ad Tracking

Android Devices: Settings > Google > Ads > Opt out of Ads Personalization

7.7 Other Tracking Technologies

In addition to cookies, we may use other tracking technologies:

Web Beacons (Pixel Tags): Small graphic images or code embedded in web pages and emails that track whether you have viewed a particular web page or email. Web beacons may be invisible to you but contain a unique identifier that allows us to recognize when someone has visited a page or opened an email.

Local Storage: Technology that allows websites to store information locally on your device, such as HTML5 local storage and browser cache.

Session Replay Tools: Services that record user interactions with our Website (such as mouse movements, clicks, and scrolling) to help us understand user behavior and improve user experience. These recordings are typically anonymized and do not capture sensitive information.

8. Data Retention

8.1 Retention Periods

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, as described in this Privacy Policy, unless a longer retention period is required or permitted by law.

The criteria we use to determine retention periods include:

Service Relationship: We retain information related to your service requests and transactions for the duration of our business relationship and for a period thereafter as needed for customer service, warranty support, legal compliance, and business records.

Legal and Regulatory Requirements: We retain information as required by applicable laws and regulations, including tax laws, accounting requirements, environmental regulations, and waste disposal documentation requirements. This may require us to retain certain information for specific minimum periods (typically 3-7 years or longer depending on the jurisdiction and type of information).

Business Operations: We retain information necessary for our legitimate business operations, such as:

Maintaining business records and documentation

Internal reporting and analytics

Audit and compliance purposes

Protecting our legal rights and defending against claims (typically until the statute of limitations expires)

User Requests and Consent: If you have given us consent to use your information for a specific purpose (such as marketing), we will retain that information until you withdraw your consent or the purpose is fulfilled.

Aggregated and Anonymized Data: We may retain aggregated or anonymized data indefinitely, as this information cannot be used to identify you personally.

8.2 Typical Retention Periods

While retention periods vary depending on the type of information and legal requirements, here are some general guidelines:

Quote Requests and Inquiries: 2-3 years after the last interaction

Customer Service Records: 3-7 years after the service relationship ends

Transaction and Billing Records: 7 years (or as required by applicable tax and accounting laws)

Marketing Communications: Until you unsubscribe or request deletion

Website Analytics Data: 26-38 months (consistent with Google Analytics default settings)

Employment Applications: 1-3 years after the application date

8.3 Deletion and Anonymization

When we no longer need your personal information, we will:

Securely Delete: Permanently remove the information from our active systems using secure deletion methods

Anonymize: Remove or modify identifying information so that it can no longer be associated with you

Archive: Move information to secure archival storage with restricted access (if retention is required for legal or compliance purposes)

8.4 Backup and Disaster Recovery

Please note that removed information may persist in backup systems for a limited period as part of our disaster recovery procedures. We maintain backups to protect against data loss and ensure business continuity. Backup retention typically ranges from 30-90 days, after which backups are securely deleted.

8.5 User-Initiated Deletion

If you request deletion of your personal information (as described in Section 9), we will comply with your request subject to any legal or regulatory obligations to retain certain information. Even after deletion, some information may remain in our systems:

In backup or archival systems for a limited time

As required to complete transactions you authorized before deletion

As necessary to comply with legal obligations

As anonymized or aggregated data that cannot identify you

9. Your Privacy Rights and Choices

Depending on your location and applicable laws, you may have certain rights regarding your personal information. We are committed to respecting these rights and providing you with control over your information.

9.1 Access and Portability

You have the right to:

Access: Request confirmation of whether we process your personal information and obtain a copy of your personal information that we hold

Data Portability: Receive your personal information in a structured, commonly used, and machine-readable format and transmit it to another organization (where technically feasible)

To request access to your information, please contact us using the information in Section 15.

9.2 Correction and Update

You have the right to request that we correct inaccurate or incomplete personal information we hold about you. If your information changes (such as your contact information or service address), please inform us so we can update our records.

You can update some information directly by contacting us through the Website or by reaching out via email or phone.

9.3 Deletion (Right to be Forgotten)

You have the right to request deletion of your personal information in certain circumstances, such as when:

The information is no longer necessary for the purposes for which it was collected

You withdraw consent on which processing is based (where applicable)

You object to processing and there are no overriding legitimate grounds for processing

The information has been unlawfully processed

Deletion is required to comply with a legal obligation

Please note that we may not be able to delete your information in certain situations, such as when:

We need the information to complete a transaction or provide a service you requested

We are required by law to retain the information

The information is needed to exercise or defend legal claims

We need the information for our legitimate business interests (such as fraud prevention or security)

9.4 Objection and Restriction

You have the right to:

Object: Object to our processing of your personal information for certain purposes, including direct marketing

Restrict: Request that we restrict the processing of your personal information in certain circumstances (such as when you contest the accuracy of the information)

If you object to processing for direct marketing purposes, we will stop processing your information for those purposes immediately.

9.5 Marketing Communications Opt-Out

You have the right to opt out of receiving marketing communications from us at any time. You can:

Click the "unsubscribe" link at the bottom of any marketing email

Reply "STOP" to any marketing text message

Adjust your communication preferences if you have an account with us

Contact us directly using the information in Section 15 and request to be removed from marketing lists

Please note that even if you opt out of marketing communications, we may still send you non-promotional communications related to your service requests, transactions, or account (such as service confirmations, invoices, and important updates).

9.6 Cookie Management

As described in Section 7, you have choices regarding cookies and tracking technologies. You can manage your cookie preferences through your browser settings and opt-out tools.

9.7 California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including:

Right to Know: You have the right to request that we disclose:

The categories of personal information we have collected about you

The categories of sources from which we collected your personal information

The business or commercial purpose for collecting your personal information

The categories of third parties with whom we share your personal information

The specific pieces of personal information we have collected about you

Right to Delete: You have the right to request deletion of your personal information, subject to certain exceptions.

Right to Opt-Out of Sale: You have the right to opt out of the "sale" of your personal information. As stated in Section 4.7, we do not sell your personal information to third parties.

Right to Correct: You have the right to request correction of inaccurate personal information.

Right to Limit Use of Sensitive Personal Information: You have the right to limit the use and disclosure of sensitive personal information (if applicable).

Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your CCPA/CPRA rights.

To exercise these rights, please contact us using the information in Section 15. We may need to verify your identity before processing your request.

California "Shine the Light" Law: California residents may also request information about our disclosure of personal information to third parties for their direct marketing purposes. As stated in Section 4.7, we do not share your personal information with third parties for their direct marketing purposes.

9.8 Nevada Privacy Rights

If you are a Nevada resident, you have the right to opt out of the sale of certain personal information to third parties. As stated in Section 4.7, we do not sell your personal information. If our practices change, we will update this Privacy Policy and provide Nevada residents with appropriate notice and opt-out mechanisms as required by law.

9.9 European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have specific rights under the General Data Protection Regulation (GDPR) and equivalent laws, including:

Right of access to your personal data

Right to rectification of inaccurate data

Right to erasure ("right to be forgotten") in certain circumstances

Right to restrict processing in certain circumstances

Right to data portability

Right to object to processing

Right to withdraw consent (where processing is based on consent)

Right to lodge a complaint with a supervisory authority

Legal Bases for Processing: We process your personal information based on the following legal grounds:

Consent: Where you have given us consent to process your information

Contract: Where processing is necessary to perform a contract with you

Legal Obligation: Where processing is necessary to comply with legal requirements

Legitimate Interests: Where processing is necessary for our legitimate business interests (such as improving our services, fraud prevention, or network security), provided these interests are not overridden by your rights

International Data Transfers: If we transfer your personal information outside the EEA, UK, or Switzerland, we will ensure appropriate safeguards are in place, such as Standard Contractual Clauses or other approved transfer mechanisms.

To exercise your GDPR rights, please contact us using the information in Section 15.

9.10 Exercising Your Rights

To exercise any of the privacy rights described above, please contact us using the contact information provided in Section 15. When you contact us, please:

Clearly describe your request

Provide sufficient information to allow us to verify your identity

Specify which rights you wish to exercise

We will respond to your request within the timeframes required by applicable law (typically within 30-45 days, depending on the jurisdiction and complexity of the request). We may need to request additional information to verify your identity before processing your request.

There is no fee for making a request; however, we may charge a reasonable administrative fee if your request is clearly unfounded, repetitive, or excessive.

9.11 Authorized Agents

In some jurisdictions, you may designate an authorized agent to submit requests on your behalf. To protect your privacy, we will require proof of authorization before processing requests made by authorized agents.

10. International Data Transfers

EK Disposal Services LLC is based in Michigan, United States, and our Website and services are primarily intended for users in the United States. However, we may have customers, visitors, or business relationships internationally.

10.1 Location of Data Processing

Your personal information may be transferred to, stored, and processed in the United States or other countries where we, our affiliates, or our service providers operate. These countries may have data protection laws that are different from the laws of your country of residence.

By using our Website and services, you acknowledge and consent to the transfer of your personal information to the United States and other jurisdictions for the purposes described in this Privacy Policy.

10.2 International Safeguards

When we transfer personal information internationally, we take steps to ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws. These safeguards may include:

Standard Contractual Clauses approved by the European Commission or other relevant authorities

Adequacy decisions recognizing certain jurisdictions as providing adequate protection

Privacy Shield certification (where applicable and valid)

Binding corporate rules

Your explicit consent to the transfer

10.3 European Users

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, please note that we may transfer your personal information to the United States, which has not been determined by the European Commission to provide an adequate level of data protection.

We rely on appropriate legal mechanisms for such transfers, including Standard Contractual Clauses. If you would like more information about our international transfer practices or to obtain a copy of the safeguards we use, please contact us using the information in Section 15.

11. California Consumer Privacy Act (CCPA) Disclosures

This section provides additional disclosures required under the California Consumer Privacy Act (CCPA) and applies to California residents.

11.1 Categories of Information Collected

In the past 12 months, we have collected the following categories of personal information:

Identifiers: Name, email address, postal address, phone number, IP address, device identifiers

Commercial Information: Records of services requested, transaction history, service preferences

Internet/Electronic Activity: Website usage data, browsing history on our Website, interaction with our Website and advertisements

Geolocation Data: General location based on IP address; precise location if you provide permission

Professional Information: Employment information (for job applicants)

Inferences: Preferences and characteristics derived from your activities and interactions with us

11.2 Sources of Information

We collect personal information from the following sources:

Directly from you (through forms, communications, and interactions)

Automatically through your use of the Website (cookies and tracking technologies)

Third-party sources (business partners, data enrichment services, social media platforms, public sources)

11.3 Business Purposes for Collecting Information

We collect and use personal information for the business purposes described in Section 3, including:

Providing and managing services

Improving and developing our Website and services

Marketing and communications

Business operations and administration

Legal compliance and protection

Analytics and performance measurement

11.4 Categories of Third Parties We Share With

We share personal information with the following categories of third parties:

Service providers and business partners (website hosting, CRM, marketing, payment processing, analytics)

Professional advisors (legal, accounting, consulting)

Government authorities and legal entities (when required by law)

Business transaction parties (in connection with mergers, acquisitions, or asset sales)

11.5 Sale of Personal Information

As stated in Section 4.7, we do not sell your personal information to third parties for monetary or other valuable consideration. We have not sold personal information in the past 12 months.

11.6 Sensitive Personal Information

We do not collect or use sensitive personal information (as defined by the CCPA) for purposes other than those permitted under the CCPA. If our practices change, we will provide appropriate notice and opt-out mechanisms.

11.7 Retention

We retain personal information as described in Section 8 of this Privacy Policy.

11.8 Your California Privacy Rights

For information about your rights as a California resident, please see Section 9.7.

11.9 Contact for California Requests

To exercise your California privacy rights, please contact us using the information in Section 15.

12. Children's Privacy

Our Website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.

If we learn that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information as soon as possible. If you believe we have collected information from a child under 13, please contact us immediately using the information in Section 15.

Parents and guardians should supervise their children's online activities and consider using parental control tools to help provide a child-safe online environment. These tools can also prevent children from disclosing personal information without parental permission.

For users between the ages of 13 and 18, we recommend obtaining parental or guardian consent before providing any personal information through the Website.

13. Changes to This Privacy Policy

We reserve the right to modify, amend, or update this Privacy Policy at any time to reflect changes in our practices, technologies, legal requirements, or other factors.

13.1 Notice of Changes

When we make changes to this Privacy Policy, we will:

Update the "Last Updated" date at the top of this Privacy Policy

Post the updated Privacy Policy on this page

Provide additional notice for material changes (such as by email, website banner, or other prominent notice)

13.2 Your Acceptance of Changes

Your continued use of the Website after the effective date of any changes to this Privacy Policy constitutes your acceptance of those changes. If you do not agree to the updated Privacy Policy, you should stop using the Website and contact us to discuss the deletion of your personal information.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

13.3 Material Changes

If we make material changes that significantly affect your rights or how we use your personal information, we will provide more prominent notice and, where required by law, obtain your consent before implementing such changes.

14. Data Controller and Representative

14.1 Data Controller

For the purposes of applicable data protection laws, the data controller responsible for your personal information is:

EK Disposal Services LLC
[Insert Physical Address]
[City, State ZIP Code]
Email: [Insert Email Address]
Phone: [Insert Phone Number]

14.2 European Representative

If you are located in the European Economic Area, United Kingdom, or Switzerland and applicable law requires us to appoint a representative in your jurisdiction, we will update this section with the contact information of our designated representative.

14.3 Data Protection Officer

If required by applicable law, we will designate a Data Protection Officer (DPO) and provide contact information in this section.

15. Contact Us

If you have any questions, concerns, comments, or requests regarding this Privacy Policy or our privacy practices, please contact us:

EK Disposal Services LLC

Email: [email protected]
Phone: 989-621-7325

Website: ekdisposalservices.com

For Website Technical Issues:

Heartland Digital Studio
Email: [email protected]
Website: https://heartlanddigitalstudio.com

Response Time

We strive to respond to all privacy-related inquiries within 30 days. For requests related to privacy rights (such as access, deletion, or correction requests), we will respond within the timeframes required by applicable law.

When contacting us, please include:

Your full name and contact information

A clear description of your request or concern

Any relevant details that will help us address your inquiry

Proof of identity (for requests to access, correct, or delete your personal information)

Complaints

If you believe we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with a data protection authority in your jurisdiction. However, we encourage you to contact us first so we can attempt to resolve your concerns directly.

Acknowledgment: By using ekdisposalservices.com, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.

Last Updated: December 18, 2024